It is extremely important that you report any accident WHILE YOU ARE IN MEXICO. Waiting until you return to the United States or Canada could result in claim denial or a reduced payment.

If you are involved in an accident in the Republic of Mexico, tend to any personal injuries first, and remain as calm as possible. Contact and cooperate with the police in filing a report of the event. Your insurance policy will be one of the most important documents to show the authorities.

Get in contact with the insurance company ASAP. Call the toll free numbers provided for the insurance company from a Mexican phone or from your cell phone to report the accident (the insurance reps in the claims offices are bi-lingual, so you will be able to handle matters in English). Do not sign anything until the insurance company is involved – especially do not sign any settlement agreements with other parties because this could void your insurance coverage.

If the accident is minor, you should not experience any lengthy delay in your trip. If the accident is serious, both vehicles will likely be impounded until the police determine fault. When you call the insurance company to report the accident, also speak to the Legal Aid department for advice and assistance in dealing with authorities on the matter. Be sure to obtain and save a copy of the police report for insurance purposes.